Offers for medical practices
Customized products for medical practices, alternative practitioners and therapists
Market-Scout has been testing service quality and customer satisfaction for service companies in various industries for over ten years. As of now, we now offer our own mystery test, specially developed for the requirements of medical practices.
The standard product for the doctor’s office
Location – and employee-based check with the following key data:
- Waiting time for appointment
- Appearance of the ordination from the inside and outside
- Orientation, reception and waiting
- Equipment of the ordination
- Waiting time in ordination
- Appearance of the employees
- Appearance of the attending physician or employee
- Physician interview (empathy, comprehension, clarity), response to legend.
- Emotional (appreciation, empathy, building trust, eye level, commitment)
- Farewell, renewed appointment
- Additional sales through products in the ordination
- References to treatments by partners or specialist colleagues
For special “deep” tests, testers receive a special “legend” aligned to your desired parameters. In this “legend” is defined, with which concern or symptoms the tester should appear and which correct or incorrect behavior with tested persons or processes can be triggered and evaluated with it (from the force at the reception up to the treating physician). Examples here can be simple legends such as the question of effectiveness of various products to the simulation of serious complaints. We additionally create legends individually for your practice, products and services.
We are also happy to test the processes of your medical competitors and create comparative evaluations of your practice.
Our standard survey product for medical practices, alternative practitioners and therapists
If a practice with a waiting room is available, we interview patients and clients directly there. Alternatively, a survey is conducted by telephone or via an online form.
- Basic demographic data
- Previous usage behavior
- Assessment and acceptance of waiting times for appointments and in the surgery
- Usage behavior of similar ordinations or practices
- Assessment of the practice services and infrastructure
- Assessment of the doctor’s interview (empathy, comprehensibility, clarity)
How we work
Personal customer data is retained by Market-Scout for a period of six months and then pseudonymized. If longer storage is desired, this must be ordered separately.
Really get to know your own practice through our testers. Through them, you slip into the role of your patients and get to know how they feel about communication at the reception desk, making appointments, waiting times and talking to the doctor.
In our price example, we had five of our testers compete twice each in different weeks. Test results are submitted on an ongoing basis so that coaching can be provided by our business psychologist.
Setup and reporting – special conditions
Paid products or services are charged 1:1.
All prices excl. Value added tax.
Lassen Sie sich ein Angebot erstellen.
Sprechen wir gemeinsam und unverbindlich darüber, was Sie und Ihr Unternehmen benötigen.