Mystery Shopping in der Gastronomie

Customized products for catering businesses

Market-Scout has been testing service quality and customer satisfaction for service companies in various industries for over ten years. With immediate effect, we now offer our own mystery test product range, specially developed for the requirements of catering businesses.

Our products

Restaurant Icon

Restaurant-Check

The standard product for gastronomy
Restaurant or service staff related check of your food service business with the following key data:

  • Reservation possibilities and response behavior (by telephone and online)
  • Appearance of the farm from the inside and outside
  • Welcome
  • Staff appearance
  • Interaction with the staff
  • Seat search and allocation
  • Condition of the administration stations
  • Ordering and serving times (time between ordering and the arrival of the food)
  • Complaint handling
  • Dealing with extra requests
  • Quality and freshness of the food
  • Fulfillment of individual expectations
  • Payment process
  • Adoption

For special “deep” tests, testers receive a special “legend” aligned to your desired parameters. In this “legend” it is defined with which concern or appearance the tester should appear and which correct or incorrect behavior in tested persons or processes can be triggered and assessed with it. Examples of this can be simple legends such as the worries of an allergy sufferer, the image of a complainer who doesn’t like anything about the food and wants to send it all back, or a bouncer who thinks he has forgotten his wallet. We additionally create legends individually for your company and your products and services.

We are also happy to test the operations of your competitors and create comparative evaluations of your company.

System gastronomy check

The standard product for system caterers and take-away operations
Performance-based check of the operation with the following key data:

  • Appearance of the farm from the inside and outside
  • Staff appearance
  • Welcome
  • Order and order process
  • Waiting time and sequence time, adherence to the sequence
  • Condition of the consumption area (if available)
  • Freshness, cleanliness and packaging of the dishes
  • Behavior in case of complaint
  • Payment process, redeeming vouchers
  • Special perceptions
Icon system gastronomy with burger, fries and drink
Icon of scooter with food delivery box on it

Meal Delivery Check

Mostly together with the delivery person check

  • Order process (online or by phone)
  • Change requests (subsequently)
  • Delivery time
  • Possible contact with the deliverer
  • Appearance of the delivery person
  • Appearance of the delivered food and beverages (completeness, packaging undamaged)
  • Appearance, freshness and taste of the food
  • Complaint processing

Guest survey

Guest survey in the waiting or serving area of your establishment
We survey your guests in the waiting or serving area of your establishment, or even after consumption or payment.
Are raised

  • Usage behavior
  • Residence and arrival
  • Satisfaction
  • Knowledge of productions and actions
  • individual reception and experience (quality, freshness, satisfaction, cost/benefit)
  • Competitor (comparative survey)
  • Product and service wishes of the respondents
  • Reaction to new product ideas
Fahrgastbefragung: Ein zufriedener und ein unzufriedener Smiley, daneben Checkboxen. Der zufriedene Smiley ist ausgewählt.

How we work

Data: protected

Personal customer data is stored by Market-Scout for a period of six months and then pseudonymized. If longer storage is desired, this must be ordered separately.

Documentation of the defects

If legally possible, defects such as defective products, soiling or untidiness are recorded in a photo-documentary manner. We never record personal information without the consent of your employees.

Price example

To permanently implement one’s own quality standards in one’s business requires not only a lot of effort and patience, but also a chain of regular checks and measures until service ideas and demands on products have become second nature to the employees.

In our pricing example, we test a company with two sites, once a quarter with 5 testers at each site. In addition to a one-time setup, an evaluation is also performed each quarter, from which changes from previous tests can be easily identified.

Power Quantity Price/piece Total

Mystery Visit

  • Coordination of the Mystery Visiter on site
  • Implementation of the visits
  • Data entry and cleaning

per quarter

  • Data Analysis
  • Create reporting


2 x 5


€ 45,-






€ 450,-



€ 150,-

Setup and reporting – special conditions

  • Setup


€ 300,-

Total

€ 4.330,-

All prices excl. Value added tax.

Lassen Sie sich ein Angebot erstellen.

Sprechen wir gemeinsam und unverbindlich darüber, was Sie und Ihr Unternehmen benötigen.

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