UK
Österreich
Deutschland
ΚύπροςProducts for public transport companies
Customized products for public transport providers.
Market-Scout has been testing service quality and customer satisfaction for service companies in various industries for over ten years. Since June 2018, we offer our own mystery test product range that we have developed specifically for the requirements of public transport companies.
Our products
Driver- & Bus/Tram–Check
The standard product for public transport providers
Check of the vehicle in relation to line or driver with the following key data:
- Greeting and ticket control
- Ticket sales, change situation
- Asking for route or time information (and reaction of drivers, optional: foreign language skills)
- Cleanliness and neatness in the driver cabin
- Interaction with other passengers
- Cleanliness, smell and condition of the vehicle
- Sense of safety in the vehicle
- Dealing with traffic and public transport regulations (halting outside of official stops etc.)
- Dealing with special passengers (with disabilities, large groups, young people)
- Punctuality check
- Condition of the ticket machine in the vehicle (if applicable)
Driver- and Taxi/Limousine–Check
The standard product for taxi and rental car companies
Check of the vehicle in relation to driver or vehicle with the following key data:
- Booking and booking process
- Distinction between phone and app booking
- Waiting time and punctuality
- Welcome in the vehicle
- Cleanliness, smell and condition of the vehicle
- Noise (optional: handling of objections, e.g. change of radio station)
- Sense of safety in the vehicle
- Adherence to the shortest or best route
- Dealing with traffic regulations
- Dealing with special passengers (with disabilities, large groups, young people)
- Checkout, farewell
- Payment process, change situation, issuing invoice
- Special perceptions
Stop Check
Survey of the condition at stops or ranks, mostly done in conjunction with the Driver Check.
- Condition of the ticket machine at the stop (if applicable)
- Cleanliness and condition of the stop or rank
- Notices, timetables, digital displays
- Sense of security during the waiting time
Ticketing
Ticket sales at the ticket counter of your company.
- Greeting, consultation (optional: foreign language skills)
- Change / money return
- Ticket exchange or cancellation
- Waiting time
- Cleanliness at the counter, general condition of the counter environment
Ticket Inspector Check
Dealing with fare dodgers or passengers with expired tickets. Market-Scout travels without a ticket at the „right“ time and checks how professional your ticket inspectors are.
- Inspection process
- Handling objections (optional for all: foreign language skills, for example in dealing with tourists)
- Legal clarifications
- Friendliness / determination / crossing boundaries
Passenger Survey
Passenger survey in the transport vehicle
We interview passengers in transit.
Survey content:
- Usage behavior
- Satisfaction
- Knowledge about special offers
- Individual perceptions and experiences (safety, satisfaction, cost/benefit)
- Competitors (alternative transport providers, individual means of transport)
Our products
Protected data
Personal customer data is stored by MarketScout for a period of six months and then pseudonymized. A longer storage period can be arranged upon request.
Documentation of deficiencies
If legally possible, any deficiencies such as soiling or vandalism are recorded in photographic as well as written form. We never record personal information without the consent of your employees.
Our products
Mobility has always moved people, and not just in the truest sense of the word. Whether we travel by public means, such as tram, bus or subway, or take a cab to get from one place to another, the way we are transported plays a major role in our lives. We have developed a product catalogue for all means of public transport so that you can review your service to passengers objectively.
In our pricing example, we accompanied 40 bus drivers to take a closer look at the passengers‘ requirements. In order to exclude a one-off effect and thus make the result more objective, the test was repeated 3-5 days later.
| Service | Quantity | Price/piece | Total |
|---|---|---|---|
Mystery Visit
Optional repetition 3-5 days after initial visit |
80 |
€ 20,- |
€ 2.000,- |
Setup and reporting – special conditions
|
€ 300,- € 250,- € 180,- |
||
Total |
€ 4.330,- |
All prices excl. Value added tax.
Get your quote now.
Let’s talk about what you and your company need. No obligations.