{"id":5714,"date":"2020-04-21T18:44:21","date_gmt":"2020-04-21T16:44:21","guid":{"rendered":"https:\/\/www.market-scout.com\/mystery-shopping-market-research-market-scout\/"},"modified":"2021-07-03T17:30:00","modified_gmt":"2021-07-03T15:30:00","slug":"mystery-shopping-market-research-market-scout","status":"publish","type":"page","link":"https:\/\/www.market-scout.com\/eng\/","title":{"rendered":"Mystery Shopping & Market Research | Market-Scout"},"content":{"rendered":"

Market Research is our Craft<\/span><\/h1>\n

Mystery shopping and surveys throughout the UK.
\nWe deliver perfectly prepared facts and results at your fingertips.<\/span><\/h2>\n<\/div>
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Solid results instead of soft talk<\/h4>\n

Whether\u00a0survey<\/strong>, mystery test<\/strong>, product test<\/strong>\u00a0or\u00a0customer\u00a0<\/strong>survey<\/strong>: Our findings speak a clear language that you can use to improve your business goals.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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Try it<\/h4>\n

No matter what you are planning: give us a try! Go for a free test run and check out our work.<\/p>\n

Contact us!<\/span><\/a><\/div><\/div>\n<\/div><\/div><\/div>
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Start right away?<\/h4>\n

Market-Scout has ready-made parameter sets for surveys and mystery tests for almost every industry. Practical, well thought-out, adaptable at any time and quick to deploy.<\/p>\n<\/div>\n<\/div><\/div><\/div>

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Measure quality<\/h2>\n<\/div>
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\"One<\/p>\n<\/div>

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Mystery shopping<\/strong>\u00a0is an objective way\u00a0of measuring\u00a0service<\/strong>\u00a0quality.<\/p>\n

The method is mainly used in industries such as retail, banking, insurance, travel agencies, restaurants, hotel chains, airlines and specialist car dealers.\u00a0But also in many other areas where service contributes to the\u00a0success of a company <\/strong>or oganisation, such as museums, public transport, pharmacies, public authorities or gyms.<\/p>\n<\/div>

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Our services<\/h2>\n<\/div>

<\/i><\/i><\/span>Mystery Shopping<\/span><\/a><\/h4><\/div>
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Mystery shopping tests the real sales situation – such as friendliness or the quality of the consultation.\u00a0In addition, open answers and reasons are included.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Mystery Test in public institutions<\/span><\/a><\/h4><\/div>
Checking the service quality<\/strong> in the public and semi-public sector, such as in civil service offices, hospitals, advice bureaus, associations etc., by means of so-called „mystery citizens“.<\/div><\/div><\/div>

<\/i><\/i><\/span>Mystery Visit in hotels & gastronomy<\/span><\/a><\/h4><\/div>
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Review of service quality by\u00a0mystery guests<\/strong>\u00a0.\u00a0We test\u00a0the quality of advice and service\u00a0according to\u00a0individually<\/strong> defined test scenarios.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Customer service centre tests by Mystery Call & Mystery Mail<\/span><\/a><\/h4><\/div>
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We check the\u00a0quality of<\/strong> your customer center by phone, chat or email according to the priorities you have specified.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Mystery Passenger - tests of various means of transport<\/span><\/a><\/h4><\/div>
Our testers check the quality of local and long-distance transport companies, cabs<\/strong>, buses and other public transport<\/strong>. We monitor compliance with the standards you set and survey your passengers.<\/p>\n

All details about our Mystery Shopping offers especially for transport companies – incl. Price example.<\/a><\/div><\/div><\/div>

<\/i><\/i><\/span>Market-Scout Hygiene Tests<\/span><\/a><\/h4><\/div>
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Developments in 2020 have shown that hygiene, cleanliness and the protection of employees and customers will be of particular importance for the common areas of companies. MarketScout testet ab sofort diese Faktoren automatisch bei allen regul\u00e4ren Tests und bieten dar\u00fcber hinaus gro\u00dffl\u00e4chige oder stichprobenartige Hygienetests.<\/p>\n

These hygiene tests include sampling, checks by UV light, odor sampling, appearance and clothing of employees up to the verification of the presence of clean consumables (where required). Critical processes or spatial areas that could cause concern among guests, customers or visitors are observed by our testers and described in detail.<\/p>\n

We will be happy to advise you on this in detail. Write to us or call us!<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

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Surveys – internal and external<\/h2>\n<\/div>
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\"In<\/p>\n<\/div>

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The\u00a0survey<\/strong>\u00a0is a tried and tested method for collecting\u00a0data\u00a0in\u00a0market research<\/strong>.<\/p>\n

We use our extensive\u00a0methodological knowledge<\/strong>\u00a0to ensure that you get useful information through our survey.<\/p>\n

We offer written, telephone, and personal or\u00a0online surveys<\/strong>.<\/p>\n<\/div>

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Our services<\/h2>\n<\/div>

<\/i><\/i><\/span>Interview customers<\/span><\/a><\/h4><\/div>
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Did you know that 90 percent of dissatisfied customers do not contact the company directly?\u00a0And every dissatisfied customer tells an average of 10 other potential customers about their experiences?
\nWe know that\u00a0customer satisfaction is<\/strong>\u00a0not a one-time act, but a process.\u00a0This requires knowledge of the\u00a0needs<\/strong>\u00a0,\u00a0wishes<\/strong>\u00a0and\u00a0expectations<\/strong>\u00a0of customers.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Interview employees<\/span><\/a><\/h4><\/div>
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In this way, conflicts, relationships between individual employees and superiors, as well as personal motivation can be analyzed and measures to increase\u00a0employee satisfaction<\/strong> can be derived.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>

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What Our Satisfied Customers Say!<\/h2>\n<\/div>
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„A few hours after the end of the tests we already held a superbly visual management summary in our hands. Our management board was thrilled.“<\/span><\/em><\/p>\n

Katharina S.
\n<\/strong>CRM Manager, Retail Group<\/p>\n<\/div>

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„Market-Scout was able to organize additional tests in different federal states (cities) practically overnight. That was impressively fast and flexible.“<\/span><\/em><\/p>\n

Michael K.<\/strong>
\nCooperation Manager, Bank<\/p>\n<\/div>

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„What I liked was that the Market-Scout team really understood what we were about.“<\/span><\/em><\/p>\n

Andreas M.<\/strong>
\nSales Manager, Telecommunications Provider<\/p>\n<\/div>

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„With Market-Scout we were really able to go through the entire customer journey of our guests.“<\/span><\/em><\/p>\n

Maria V.<\/strong>
\nHead of a Tourism Association<\/p>\n<\/div>

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Get to know us!<\/h2>\n

Let’s talk about your business needs.<\/p>\n<\/div>

<\/i>Contact us!<\/span><\/a><\/div>
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