Appointment Check

The standard product for the real estate agent
Company- and employee-based check with the following key data:

• Presentation of the object (website/newspaper)
• Object inquiry and making an appointment
• Adherence to appointment
• Behavior in the event of changes to the appointment
• Appearance of the employee
• On site greeting
• Conversation management and explanations
• Behavior during the conversation
• Emotional aspects (appreciation, building trust, eye level conversation, commitment)
• Offer submission (by e-mail)

For special “deep” tests, testers receive an individual “customer story” aligned to your desired parameters. This “story” defines the concerns or behaviors the tester should appear with. It also sets out the correct and incorrect behaviors which the tester can trigger in the tested person or process and subsequently evaluate. These can be simple stories, such as questions about financing and trusteeships, or more complex questions about special property expansion and conversion options, statistics or neighborhood information (all of which may need to be researched first). Additionally, we create individual stories specifically for your company, products and services.

We are also happy to test the processes of your competitors and create comparative evaluations of your company.